Warranty conditions

Preamble

The warranties granted by ELARIS hereunder shall not adversely affect the statutory rights of the Buyer against the Seller in the event of a defect. Rather, they provide additional rights over and above the contractual claims. Claims of the Purchaser against the Seller, in particular due to a defect in the vehicle, shall remain unaffected by the warranties described below.

ELARIS AG, Industriestr. 19 in 67269 Grünstadt, Germany, grants the following warranty commitments for each ELARIS vehicle:

1. New vehicle warranty

ELARIS guarantees for ELARIS new vehicles a faultlessness of material and work corresponding to the respective state of the art of each model for the duration of 24 months without mileage limitation.

1.1 Maturities

• ELARIS DYO 2 years/unlimited mileage
• ELARIS BEO 5 years/150,000 km whichever comes first (2 years new vehicle warranty, plus 3 years new vehicle extension warranty)

1.2 Warranty claims

Both for the provision of general warranty services and for the provision of additional services, according to this section, all (except painting) must be carried out by a service partner authorised by ELARIS (for the addresses of the authorised service partners, please refer to www.elaris.eu).

1.3 Warranty on high voltage components

The warranty covers repairs with the purpose of repairing defects in material and work on the high-voltage components listed below that occur during the warranty period:

• High-voltage wiring
• High-voltage control modules
• Power converter module
• Accessories power module
• Integrated high voltage charger
• Brake modulator assembly
• Electric drive unit and internal components thereof, including auxiliary oil pump, auxiliary pump controller and three-phase cable

1.4 Drive battery

In addition to covering defects in materials and workmanship, the traction battery warranty also covers loss of charge capacity, which shall not be less than 70% of the original capacity by the end of the warranty period for a specified time depending on the vehicle battery specification:

1.4.1 Lifespan

In addition to covering defects in materials and workmanship, the traction battery warranty also covers loss of charge capacity, which shall not be less than 70% of the original capacity by the end of the warranty period for a specified time depending on the vehicle battery specification:

• ELARIS DYO 8 years/150,000 km (whichever comes first)
• ELARIS BEO 8 years/150,000 km (whichever comes first)
• ELARIS CARO 8 years/150,000 km (whichever comes first)

The capacity of the traction battery, as with all batteries, gradually decreases with time and use. Depending on the type of use, the battery's performance characteristics may deteriorate by 10% to 30% within the warranty period. This warranty covers all repairs necessary to restore the battery capacity to 70% or more. Only if necessary, the entire battery will be replaced with a new or factory reconditioned one that is within the limits (for example, capacity) for the age and mileage of the vehicle. This will put your vehicle in a fully functional condition according to its age and wear. The charge capacity coverage of the traction battery is limited by the exclusions listed under the chapter ”Traction battery warranty exclusions”.

1.5 Compliance with maintenance intervals

In addition to covering defects in materials and workmanship, the traction battery warranty also covers loss of charge capacity, which shall not be less than 70% of the original capacity by the end of the warranty period for a specified time depending on the vehicle battery specification:

1.6 New vehicle warranty conditions

• The warranty periods start from the date of delivery by the first ELARIS partner or the date of first registration (whichever comes first).
• The warranties are exclusively for free repair of the vehicle by a service partner authorised by ELARIS, i.e. ELARIS is only obliged under this warranty to have parts repaired or replaced by an ELARIS service partner at the discretion of ELARIS. Repair and replacement of defective parts will be carried out by the ELARIS service partner to whom the vehicle is brought, without charging for materials or labour. ELARIS reserves the right to decide whether parts are repaired or replaced.
• Claims against ELARIS that go beyond such free repairs are not part of these warranties and are excluded therefrom. In particular, these warranties do not grant the right to demand replacement delivery or delivery of a defect-free vehicle. Also excluded are claims for compensation, e.g. for the provision of a replacement vehicle, damages, including for incidental and consequential damages (e.g. rental car costs, hotel costs or compensation for frustrated expenses, loss of personal property or income), which are not compensable under the provisions of these warranties.
• The guarantees are limited to restoring the vehicle to a condition that corresponds to normal wear and tear of the vehicle according to age, mileage and state of care at the time of repair. If the repair costs net of VAT exceed the current value of the vehicle without damage, only the current value will be reimbursed.
• The warranties are linked to the vehicle and remain valid even if the owner changes. This warranty and service check book must be handed over to the next owner.
• All repairs, including accident damage repairs, bodywork and paintwork, must be carried out in accordance with ELARIS guidelines.
• All warranty claims end with the expiry of the respective warranty period. For a defect justifiably notified within the warranty period but not remedied by the time it expires, the warranty promise for this component shall apply until the defect has been remedied, provided that ELARIS or the service partner is responsible for the delay.
• If the defect cannot be demonstrated or the existence of a defect or the rectification is disputed, the claim shall expire two months after the last rectification or the declaration by the ELARIS service partner or ELARIS that the defect has been rectified or that there is no defect.
• An interruption or a new start of the respective warranty period due to rectification or examination of the complaint or negotiations about the circumstances justifying the claim is excluded.
• Warranty claims can only be made on presentation of the completed warranty and service check booklet with the warranty certificate completed and signed by the ELARIS partner. In order to obtain warranty claims, all service work carried out (inspections, corrosion protection service) must be documented.
• The parts installed during the repair are covered by the same warranty as the vehicle until the expiry of the respective warranty period in accordance with sections 1.1 to 1.3, i.e. the warranty is not extended by the repair or replacement of parts, not even for the replaced or repaired parts.
• Replaced parts become the property of ELARIS.
• ELARIS reserves the right to inspect parts before rectifying or replacing them.
• Until express confirmation by ELARIS, warranty services shall in principle only be provided subject to the proviso that the legitimacy of the warranty claim is confirmed in the course of any subsequent inspections (e.g. parts inspections). If an inspection shows that there is no warranty claim, any repair costs incurred shall be borne by the client.
• Third party representations or warranties of any kind that deviate in any way from the warranty scope and terms described herein shall not be binding on ELARIS.
• ELARIS shall only provide a warranty for tyres if the end customer has previously submitted warranty claims to the manufacturer of these products. It is not necessary to make a claim in court.
• ELARIS does not provide any warranty for special bodies and special conversions manufactured by third parties and supplied to ELARIS.

2. Mobility warranty

ELARIS guarantees for ELARIS new vehicles a faultlessness of material and work corresponding to the respective state of the art of each model for the duration of 24 months without mileage limitation.

2.1 The following provisions for business customers are offered by mobile GARANTIE Deutschland GmbH, Knibbeshof 10a, 30900 Wedemark

2.1.1 Terms for business customers

• ELARIS DYO 2-year mobility guarantee
• ELARIS BEO 2-year mobility guarantee
• ELARIS CARO 3 years/150,000 km mobility guarantee (whichever comes first).

2.2 The following provisions for private customers are offered by Automobilclub von Deutschland e. V., Goldsteinstraße 237, 60528 Frankfurt am Main.

2.1.1 Terms for private customers

Both for the provision of general warranty services and for the provision of the additional services, according to this section, all repairs (except painting) must be carried out by a service partner authorised by ELARIS (the addresses of the authorised service partners can be found on www.elaris.eu).

• ELARIS DYO 2 years AVD membership fee
• ELARIS BEO 5 years AVD membership fee

In each case in the Help Plus tariff valid worldwide. The AVD notice period is 3 months plus the current month. This can be submitted to the AVD by e-mail, fax or mail.